At Vibe Geeks, we take immense pride in delivering products of the highest quality. Our commitment to excellence is unwavering, and we stand firmly behind the quality of every item we offer. With rigorous quality control measures in place, we guarantee that our products meet and exceed your expectations. We believe in the lasting value and performance of our products, ensuring that each purchase is an investment in quality you can trust. Experience the difference of Vibe Geeks, where top-tier quality is not just a promise; it's our guarantee.

At Vibe Geeks, we're devoted to providing you with exceptional customer support. Our team operates within the GMT+12 timezone, available from 9 AM to 5 PM AEST to assist you promptly. Your satisfaction is our top priority, and we're here to help you with any questions or concerns you may have, ensuring your experience with us is seamless and worry-free.

However, we humbly acknowledge that, due to timezone differences or unforeseen circumstances, there might be slight delays in our response times. Rest assured, we'll always do our utmost to serve you promptly and efficiently, because your satisfaction remains our utmost priority.

At Vibe Geeks, we understand the importance of ensuring that your order reaches you in perfect condition. Here's how we handle lost or damaged international shipments:

Damaged Shipments:If you receive a product that has been damaged during transit, please contact our customer service team within 3 days of receiving the item. Provide us with a detailed description of the damage, and if possible, include photographs. Once we verify the damage, we'll either send you the best resolution of the issue and do the needful based on your preference.

Lost Shipments:If your order hasn't arrived within the estimated delivery time, please allow an additional few days as sometimes there can be minor delays due to customs processing or other external factors. If after this period your order still hasn't arrived, contact our customer service team. We'll investigate the matter, and if we determine that the package is indeed lost, we'll send out the best possible resolution of the issue and do the needful based on your preference.

Tracking and Communication:Always refer to the tracking link provided in your shipment confirmation email to monitor the status of your order. If the tracking information indicates any issues or if it hasn't been updated for an extended period, please reach out to us.

Responsibility:We take full responsibility for ensuring that your order is packed securely and handed over to reliable shipping partners. However, once the package is with the shipping carrier, certain aspects are beyond our control. Rest assured, we'll always work diligently to resolve any issues that arise during transit.

Contacting Us:Our customer service team is always here to help. If you have concerns about your shipment, please contact us at "help@vibegeeks.com" or through our website's contact form.

Your satisfaction is our top priority, and we're committed to ensuring that every purchase you make with us is a positive experience. If you face any issues, we promise to address them promptly and fairly.

When you sign for the package, we highly recommend you to unpack and check the item(s). If there is an item missing, a wrong item or secondary packaging, please kindly contact us within 7 days after the date of receipt and provide the product information (SKU number / order number / product ID) and the related proof (eg: clear photos of the package, photos or video of received item and package weight) on help@vibegeeks.com.
If we confirm it as a non-customer problem (eg: missing items, wrong items, or product incompleteness caused by logistics), we will arrange a reshipment of accessories/partial refund/a new replacement/return and replacement based on the specific case. Where we will promptly initiate the conversation and ensure you get the best possible resolution.